License Recovery

If an error is detected with the license for some reason, a license error detection notification will be displayed (see the image below).
This page explains how to recover your license if a license error detection notification is displayed.

Please recover your license by carrying out the following steps.

  • STEP 1

    Click the [Download] button shown below and download the file "lscgcln.txt”.

  • STEP 2

    Open the downloaded "lscgcln.txt” file in any text editor.

  • STEP 3

    Copy the content of the opened "lscgcln.txt".

  • STEP 4

    Proceed to the inquiry form here.

  • STEP 5

    Paste the copied content into the inquiry form and send the form.

  • STEP 6

    A license recovery file will be sent to you by Casio Customer Support in a few days.

  • STEP 7

    Please launch the software as an administrator.

    On Windows:
    Right-click and select "Run as administrator."

    On Mac:
    Launch from Terminal. See the example command below for reference.

    Example: Using ClassPad Manager Subscription with the installation destination set to default:
    sudo /Applications/CASIO/ClassPad\ Manager\ Subscription\ for\ ClassPad\ II/

  • STEP 8

    Bring up the License Recovery data acquisition dialog again and click [Next] to display the License Recovery dialog.

    On CASIO Network License Server:
    Go to Task Manager > Services and close Sentinel RMS License Manager.

  • STEP 9

    Click [Browse...] and select the license recovery file that was sent to you.

  • STEP 10

    On Mac:
    Reboot once License Recovery is complete.

    On CASIO Network License Server:
    Go to Task Manager > Services and launch Sentinel RMS License Manager.

    Click [Next] to complete license recovery.

  • STEP 11

    Run activation once again from the activation dialog.