License Recovery

If an error is detected with the license for some reason, a license error detection notification will be displayed (see the image below).
This page explains how to recover your license if a license error detection notification is displayed.

Please recover your license by carrying out the following steps.

• STEP 1

  Click the [Download] button shown below and download the file "lscgcln.txt”.

  

• STEP 2

  Open the downloaded "lscgcln.txt” file in any text editor.

  

• STEP 3

  Copy the content of the opened "lscgcln.txt".

• STEP 4

  Proceed to the inquiry form here.

• STEP 5

  Paste the copied content into the inquiry form and send the form.

• STEP 6

  A license recovery file will be sent to you by Casio Customer Support in a few days.

• STEP 7

  Please launch the software as an administrator.

  On Windows:
  Right-click and select "Run as administrator."

  On Mac:
  Launch from Terminal. See the example command below for reference.

  Example: Using ClassPad Manager Subscription with the installation destination set to default:
  sudo /Applications/CASIO/ClassPad\ Manager\ Subscription\ for\ ClassPad\ II/ClassPadManagerSubscriptionForClassPadII.app/Contents/MacOS/ClassPadManagerSubscriptionForClassPadII

• STEP 8

  Bring up the License Recovery data acquisition dialog again and click [Next] to display the License Recovery dialog.

  On CASIO Network License Server:
  Go to Task Manager > Services and close Sentinel RMS License Manager.

  

• STEP 9

  Click [Browse...] and select the license recovery file that was sent to you.

• STEP 10

  On Mac:
  Reboot once License Recovery is complete.

  On CASIO Network License Server:
  Go to Task Manager > Services and launch Sentinel RMS License Manager.

  Click [Next] to complete license recovery.

• STEP 11

  Run activation once again from the activation dialog.